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Refund Policy

This document and other documents/sections of the Web site are subject to the Terms of Use.

Revised 08/22/2008

Posted 08/22/2008

Preamble

The purpose of this policy is to clearly inform event directors and the participants of their events of the terms for refunds under Athens to Atlantis. Outlined below is a one-paragraph summary of the legal terms for both the participants and event directors to aid in quick understanding of our refund policy by informal methods. In addition, the legal terms and legal definitions which ultimately enforce the refund policy are provided below.

Participants

In general, NO REFUNDS will be issued. However, should a payment processing error* ever occur, Athens to Atlantis will issue a refund provided that Athens to Atlantis finds such errors in supporting records. If such a processing error occurs, and we have not already contacted you, please contact us immediately. Refunds that "qualify" can be initiated up to a 42.195-day period from the time payment was processed, and may take up to 30 days (from initiation) until it is credited to your account or another form of refund payment is received. If you feel you are entitled to a refund because of some specific circumstances related to the event, please contact us. In this case, the refund method and conditions will depend on our discretion and your event director's refund terms and discretion; also, it will depend on whether or not your registration was processed by us. We do not hold any liability for registrations not processed through us. For those registrations processed by us, it is important that you contact us first for resolving any issues related to refunds.

Event directors

With the exception of an opening authorization (if required), there are not any "upfront" fees that event directors must pay prior to opening their event for registration through our site. In general, NO REFUNDS will be issued. If an opening authorization is required, that payment will be refunded provided that Athens to Atlantis finds payment processing errors* in supporting records. Otherwise, in general, no refunds will be issued. Refunds can be initiated up to a 42.195-day period from the time payment was processed, and may take up to 30 days (from initiation) until it is credited to your account or another form refund payment is received. For legal terms and more details, please see the terms and definitions below.

*For legal terms and more details, please see the terms and definitions below.

Definitions

Athens to Atlantis is referred to by the following: "the company", "we", "us", and "our".

Customers. Customers include but are not limited to event directors and participants, which are referred to by one of the following: "customer", "you", "your", and "yours".

Customer types

Participants. Participants include but are not limited to any person or entity registering for an event.

Event directors. Event directors include, but are not limited to the primary event director, event director assistants, and event coordinators.

Web site. Includes both "regular" and secure content through any communication method on the athenstoatlantis.com domain and subdomains thereof.

Terms

1.0 Participants.

1.1 NO REFUNDS will be issued to you, unless your transaction(s) qualify as a refundable payment processing error or falls within a specific qualifying circumstance for a refund that the company agrees to fulfill.

1.2 Specific qualifying circumstances for refunds. If you feel you are entitled to a refund because of some specific circumstances related to the event, please contact us. In this case, the refund method and conditions will depend on our discretion and your event director's refund terms and discretion; also, it will depend on whether or not your registration was processed by us. For those registrations processed by us, it is important that you contact us first and understand that we are the primary contact for resolving any issues related to refunds. We do not hold any liability for registrations not processed through us. Refund policies may vary from one event director to another. The event director has some ability independently of us to control their refund policy, where government authorities may have different authority depending on the event location. In no way is the company responsible for the event director's refund policy.

2.0 Event directors.

2.1 NO REFUNDS will be issued to you, unless your transaction(s) qualify as a refundable payment processing error.

3.0 Participants and event directors.

3.1 Payment processing errors. A payment processing error is a temporary flaw in the payment-processing network whether directly or indirectly controlled by the company.

3.1.A Payment processing errors directly controllable by the company. Should such a payment processing error ever occur, the company will issue a refund provided that the company finds such errors in supporting records of the company and it is within the refund time period.

3.1.B Payment Processing Errors not directly controllable by the company. Should such a payment processing error ever occur, the company will issue a refund within the refund time period provided that the company finds such errors in supporting records limited to the qualification of the record(s). When supporting record(s) qualify for the company to take action, it will be up to the sole discretion of the company within bounds of and may not be limited to government and payment processing authorities.

3.2 Refund methods. In most cases a refund will be initiated by the company as a credit to your "credit card" or "debit card" account. At the companies sole discretion, in some circumstances the company may deliver refunds in the form of a palpable check or in a different method as it appropriately applies.

3.3 Refund time period. Refunds that "qualify" can be initiated up to a 42.195-day ("normal") period from the time payment was processed, and may take up to 30 days (from initiation) until it is credited to your account or delivered in some other form, with the following exceptions:

3.3.A A payment processing error of any type can be refunded past the "normal" refund time period for a limited time within bounds of government laws and codes.

3.3.B In the event of a payment processing error not directly controllable by the company, the company will do its best to keep within the "normal" crediting time period based upon the abilities of payment processing entities and any supporting documentation supplied.

3.4 The company is the end payment processor, and is directly responsible for initiating refunds that must be credited back to the card in which you used for payment that was processed by the company in the event that the refund(s) "qualify" or are deemed necessary by payment processing authorities.

4.0 Modification to the Refund Policy.

4.1 The terms and definitions of the Refund Policy are subject amendment and/or modification. Such modifications and amendments will be fully disclosed prior to payment processing and/or event opening before enforcement by the company.

4.2 Refund Policy location. The location of the Refund Policy may change as a result of but not limited to Web site structure changes, changes in response to government laws, or other legalities seen by the company. Informal [Preamble] terms and legal terms of the agreement may be separated at any time. In any event, the Refund Policy legal terms will be accessible to all entities for which it applies.